Privacy Policy

1. Introduction

Ansdel Apartments (“we”, “our”, “us”) is committed to protecting your personal information. This Privacy Policy explains what data we collect, why we collect it, how we use it, and your rights regarding your data. We operate in accordance with applicable Tanzanian data protection laws and, where relevant, the EU General Data Protection Regulation (GDPR).

2. Information We Collect

We may collect the following personal information:

• Contact information: name, email address, phone number, submitted via contact or enquiry forms.
• Booking information: check-in and check-out dates, number of guests, special requests.
• Communication records: messages you send us via email, WhatsApp, or our website.
• Newsletter email: if you subscribe to our newsletter.
• Technical data: IP address, browser type, device information, and pages visited — collected automatically via server logs or analytics tools.

3. How We Use Your Information

• To process and manage your booking or enquiry.
• To communicate with you about your stay or requests.
• To send newsletters or promotional emails (only if you opted in).
• To improve our website and services.
• To comply with legal obligations.

4. Data Sharing

We do not sell or rent your personal data to third parties. We may share data with:

• Online travel agencies (e.g. Booking.com, Airbnb) where a reservation originates from their platform, subject to their privacy policies.
• Service providers who assist us in operating the website or conducting our business (e.g. email providers, hosting providers), under confidentiality agreements.
• Authorities where required by law.

5. Cookies

Our website may use cookies to enhance your browsing experience. You can control cookie preferences via our cookie consent banner. Essential cookies required for the website to function cannot be disabled. Analytics and advertising cookies require your consent.

6. Data Retention

We retain personal data for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements. Guest records related to bookings are typically retained for seven years.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request erasure of your data (“right to be forgotten”).
• Object to processing or request restriction of processing.
• Withdraw consent at any time (e.g., newsletter unsubscribe).

To exercise any of these rights, please contact us at info@ansdelapartments.com.

8. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We encourage you to review this page periodically. Continued use of our website after changes constitutes acceptance of the updated policy.

10. Contact

If you have questions about this Privacy Policy, please contact us: